Associate Customer Success Specialist - Service (Automotive)

Location: Remote, USA; must live near a major airport and be able to travel up to 25% to dealership locations.

Salary: $60,000–$68,000 annually, plus potential performance bonus and benefits.

Company

hirify.global provides cloud-based SaaS solutions that help automotive dealerships and original equipment manufacturers manage vehicle sales, financing, insurance, repair, maintenance, and related operations.

What you will do

• Support Customer Success Specialists and Managers in delivering service to dealership clients.
• Guide customers through CDK systems, standard workflows, utilization benchmarks, and product best practices.
• Assist with virtual and onsite training sessions, webinars, reference materials, and basic workflow demonstrations.
• Document client interactions, action items, outcomes, reports, and escalation details accurately.
• Identify routine blockers, escalate issues according to guidelines, and reinforce how standard features support client goals.
• Coordinate with internal teams to schedule sessions, gather resources, and support customer success activities.

Requirements

• Automotive experience and familiarity with dealership operations or business process environments.
• Strong written and verbal communication, customer service, empathy, and de-escalation skills.
• Ability to explain product fundamentals and standard workflows clearly.
• Strong organization, prioritization, time management, and documentation accuracy.
• Associate’s degree or equivalent experience.
• Legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice to have

• 1–2 years of experience in customer success, support, training, or another client-facing role.
• Experience with automotive workflows, dealership accounting, or end-user training.
• Familiarity with CDK solutions, implementation, and service models.
• Bachelor’s degree and exposure to Salesforce or other customer documentation tools.

Culture & Benefits

• Remote work with travel to dealership locations as needed.
• Medical, dental, and vision benefits.
• Paid time off and a 401(k) matching program.
• Tuition reimbursement.
• Inclusive workplace focused on curiosity, ownership, openness, and creating possibilities.