Associate Customer Success Specialist (Modern Retail)

Location: Remote, United States; must live near a major airport and be able to travel up to 25% to dealership locations.

Salary: $60,000–$68,000 per year, plus potential annual performance bonus and applicable incentive compensation.

Company

hirify.global provides cloud-based SaaS solutions that help automotive dealerships and vehicle manufacturers manage end-to-end business operations.

What you will do

• Support Customer Success Specialists and Managers in delivering customer service and improving client adoption.
• Guide customers through CDK systems, product fundamentals, standard workflows, and utilization benchmarks.
• Assist with virtual and onsite training sessions, webinars, reference materials, and basic customer reports.
• Document client interactions, action items, and outcomes accurately in internal systems.
• Identify routine blockers, escalate issues according to established guidelines, and reinforce how standard features support customer goals.
• Coordinate with internal teams and maintain a learning plan covering CDK products, dealership workflows, and automotive industry fundamentals.

Requirements

• Automotive experience and familiarity with dealership operations or business process environments.
• Strong written and verbal communication, customer service, empathy, organization, prioritization, and time-management skills.
• Ability to explain product fundamentals and standard workflows clearly and document details accurately.
• Associate’s degree or equivalent experience; 1–2 years of customer success, support, training, or client-facing experience is preferred.
• Working knowledge of Microsoft Office tools and ability to work independently and collaboratively in a remote role.
• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship; must be able to travel up to 25%.

Nice to have

• Experience with dealership accounting workflows.
• Familiarity with CDK solutions, implementation, and service models.
• Experience supporting end-user training and exposure to Salesforce or similar customer documentation tools.
• Bachelor’s degree.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off and 401(k) matching.
• Tuition reimbursement.
• Inclusive workplace focused on diverse perspectives and meaningful customer and community connections.