Claims Specialist (Insurance)

Location: Remote - USA

Salary: $17.00 per hour

Company

Brown & Brown operates One80 Intermediaries, part of a global insurance distribution platform specializing in wholesale brokerage, program administration, and specialty insurance.

What you will do

• Handle daily inbound and outbound communication with customers, retailers, manufacturers, and technicians by phone and email.
• Manage claims from intake through closure, including determining coverage, sending inspection packets, authorizing technicians, ordering parts, recommending exchanges, and administering settlements.
• Review inspection packets and determine warranty replacement or claim denial.
• Monitor open claims, follow up proactively, document updates, and facilitate timely claim resolution.
• Offer service solutions for consumers whose issues are out of warranty or not covered by a protection plan.
• Provide guidance on the retailer portal and support Intake Specialist functions when required.

Requirements

• At least 6 months of demonstrated proficiency with the Intake process.
• Successful completion and understanding of Existing training.
• Ability to process existing claims and perform the required claim-handling functions.
• High school diploma or GED.
• Computer and keyboard proficiency, basic math skills, and strong oral and written communication.
• Proficiency in call handling, soft-skill techniques, teamwork, adaptability, and professional customer service.

Culture & Benefits

• Meritocratic culture focused on initiative and customer outcomes.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.