Insurance Administrator (Healthcare Insurance)

Location: Remote or hybrid, Monday to Friday, 37.5 hours per week

Salary: £24,800–£25,000 per year

Company

hirify.global provides international healthcare and travel insurance services.

What you will do

• Manage travel insurance policy amendments from request through completion.
• Handle inbound customer calls, emails, shared mailboxes, and other communications.
• Process customer payments securely over the phone.
• Maintain accurate records and work to agreed service levels.
• Support group enrolment changes, reporting, administrative tasks, and team projects.
• Collaborate with Policy Services and Claims teams.

Requirements

• Strong phone and written customer service skills.
• Excellent attention to detail and confident communication.
• Ability to prioritise workload and work independently.
• Proficiency in Microsoft Office.
• Adaptable, team-focused approach.
• Entry-level applicants are welcome; full training is provided for group enrolment changes.

Nice to have

• Previous call centre experience.
• Previous administration experience.

Culture & Benefits

• Fully remote working with hybrid options available.
• Structured training and ongoing development.
• Collaborative, inclusive, and supportive working environment.
• Bupa dental cover and a Health Shield cash plan.
• Comprehensive travel insurance and Royal London pension scheme.
• Paid volunteer days, annual leave, bank holidays, and a day off for your birthday.