Claims Resolution Specialist (Home Warranty)

Location: Remote in the USA, including Illinois

Salary: $17.69–$23.56 per hour

Company

hirify.global Home Warranty provides home warranty products and services to home sellers, buyers, and real estate agents as part of hirify.global’s family of companies.

What you will do

• Manage assigned home warranty claims from investigation through resolution.
• Analyze claim, account, and work order information and document relevant findings.
• Authorize work orders and purchase parts or equipment within established limits.
• Coordinate with homeowners, technicians, and third-party contractors to collect information and resolve claims.
• Explain claim options, denials, cash-outs, replacements, reimbursements, and payment requests.
• Handle high-volume inbound calls, emails, voicemails, and escalated customer inquiries.

Requirements

• High school diploma.
• At least two years of customer service experience in a contact center environment.
• Strong understanding of home warranty policies and technical knowledge of systems and appliances.
• Clear verbal and written communication, analytical thinking, attention to detail, and strong organization.
• Ability to manage difficult customer situations, multitask, prioritize, and follow up.
• Working knowledge of Microsoft Office and company operating systems.

Nice to have

• Fluent bilingual Spanish communication skills.

Culture & Benefits

• Inclusive, people-first workplace focused on employee support and professional growth.
• Medical, dental, and vision coverage based on eligibility.
• 401(k), paid time off, and paid sick leave based on eligibility.
• Employee stock purchase plan and additional benefits.
• Equal opportunity employment for all employees.