Insurance Customer Service Supervisor

Location: Remote within the United States, excluding Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia; non-Seattle Washington location noted.

Salary: $54,000–$75,600 annually, plus potential long-term incentive awards.

Company

hirify.global is a vertical software, SaaS, and homeowners insurance platform serving companies involved in the home-buying transaction.

What you will do

• Supervise daily operations in the insurance customer service department.
• Manage escalated customer issues and support high customer satisfaction.
• Improve call center processes and performance.
• Monitor call volume, response times, quality, and customer satisfaction metrics.
• Ensure compliance with company policies, procedures, and insurance regulations.
• Assist with training and hiring customer service staff.

Requirements

• At least 3 years of call center experience, with 2 years in a supervisory role preferred.
• Property and casualty insurance license required.
• Strong knowledge of property and casualty insurance.
• Experience with Microsoft Office and customer service software.
• Leadership, team management, communication, and problem-solving skills.
• BSc in Business Administration or a related field, or equivalent experience; recent call center handling experience.

Culture & Benefits

• Medical, dental, vision, life, disability, and voluntary supplemental insurance options.
• Health Savings Account, Flexible Spending Accounts, and traditional or Roth 401(k) with discretionary employer match.
• Paid vacation, company holidays, sick time, and parental leave.
• Wellbeing resources, mental health support, wellness programs, and fitness discounts.
• Inclusive workplace focused on belonging, diversity, and employee development.

Hiring process

• Application review followed by an introductory conversation with Talent Acquisition.
• Selected candidates may be invited to virtual interviews.