Order Management Coordinator (Manufacturing)

Location: Edmonton, Alberta, Canada

Salary: CAD 60,000–70,000 per year

Company

John Crane, a business of Smiths Group, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Support customers with purchases and repairs of mechanical seals.
• Respond to customer and sales representative inquiries, prepare researched quotations, resolve complaints, and handle emergency calls.
• Interpret customer requirements and technical drawings to create orders and compile bills of materials.
• Coordinate with Engineering, Purchasing, Assembly, Manufacturing, and Invoicing to fulfill customer orders.
• Manage orders through delivery, taking action when delays occur, and identify returned materials.
• Provide coverage through a rotating off-hours on-call schedule.

Requirements

• Secondary School Diploma.
• 2 years of customer service experience in a manufacturing setting.
• Experience creating and processing orders and quotation requests.
• Ability to read detailed drawings and use measuring instruments.
• Effective written and verbal communication skills.
• Computer skills, including Microsoft Office.

Nice to have

• Familiarity with AS400 and/or SAP.
• Mechanical Technologist or Technician College Diploma.

Culture & Benefits

• Permanent employment with competitive compensation and benefits.
• Inclusive workplace supported by employee resource groups, including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
• Recognition through the annual Smiths Excellence Awards and Smiths Day celebration.
• Global organization operating across more than 50 countries.