Order Fulfilment Coordinator

Location: Edmonton, Canada; onsite Monday to Wednesday and work from home Thursday and Friday

Company

hirify.global develops wear solutions and custom-engineered products for the resources sector, supporting safer, more efficient, and sustainable resource operations.

What you will do

• Manage customer orders from receipt through successful delivery.
• Process sales and purchase orders accurately and maintain customer and order data in Epicor, Salesforce, and other business systems.
• Coordinate with Sales, manufacturing sites, suppliers, and service providers to meet customer requirements.
• Communicate order status and delivery schedules while resolving issues and escalating risks.
• Support forward order planning, continuous improvement, and customer experience initiatives.
• Build effective relationships with customers and internal stakeholders while contributing to safety, quality, and teamwork.

Requirements

• Experience in customer service, order management, order fulfilment, sales support, administration, inside sales, account coordination, or a similar role.
• Strong organizational, communication, relationship-building, problem-solving, and attention-to-detail skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively in a fast-paced environment.
• Comfort using Microsoft Office and business systems; ERP experience such as Epicor is advantageous.
• Qualifications or studies in Business Administration, Operations, Commerce, Customer Service, or a related field are advantageous but not required.
• Must have the legal right to work in Edmonton, Canada; visa or work permit sponsorship is not available.

Culture & Benefits

• Career progression, learning, development, and education reimbursement opportunities.
• 100% covered private health insurance, life and personal accident insurance, and short- and long-term disability coverage.
• Annual performance bonus, paid public holidays, and vacation leave.
• Safety-first, inclusive environment focused on collaboration, respect, wellbeing, and continuous improvement.
• Employee Assistance Program with 24/7 private psychology services for employees and their families.

Hiring process

• One-way video screening may be required.
• Before employment, candidates must complete a psychometric assessment and pre-employment medical examination, including drug and alcohol testing.