Manager, BPS Client Service & Support (Fintech)

Location: Jacksonville, Florida, United States

Company

hirify.global provides fintech technology and solutions that support the global economy, clients, colleagues, and communities.

What you will do

• Lead and develop a team responsible for retirement client onboarding, implementation, plan conversion, and ongoing service activities.
• Drive client-centric onboarding experiences, successful plan conversions, operational excellence, and long-term client satisfaction.
• Oversee conversion governance, risk mitigation, milestone management, testing, and client readiness.
• Partner with Sales, Relationship Management, Product, Operations, Technology, Compliance, and Client Service teams.
• Establish performance metrics, implementation standards, conversion measures, and client satisfaction indicators.
• Coach associates and lead change management for new products, regulatory requirements, operational improvements, and business transformation.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Leadership experience in retirement services, client onboarding, implementation management, conversion operations, business process services, or client-facing operations.
• Experience managing complex implementations, conversions, escalations, operational risks, and cross-functional initiatives.
• Ability to use performance metrics, operational analytics, and client insights to improve business results and service delivery.
• Experience leading organizational change and process transformation initiatives.
• Proficiency with Microsoft Office, project management tools, reporting platforms, and business management systems.

Nice to have

• Knowledge of retirement plan administration, defined contribution recordkeeping, plan conversions, and participant onboarding.
• Experience supporting corporate, advisor, institutional, or enterprise retirement clients.
• Knowledge of retirement regulations, governance requirements, operational controls, technology platforms, and recordkeeping systems.
• Experience leading geographically dispersed, hybrid, or global teams.
• Experience with automation, digital transformation, or operational modernization.

Culture & Benefits

• Full-time employment with a focus on learning, growth, innovation, diversity, and community impact.
• Equal opportunity employment practices.
• Conditional offers for US positions include a required drug test.