Practice Manager - Managed Services

Location: Remote in the USA, Illinois

Salary: $92,000–$186,000 per year

Company

Professional advisory, tax, assurance, and business services firm operating across the United States and international financial centers.

What you will do

• Operationalize processes, tools, and operating models to improve consistency, scalability, and adherence to firm standards.
• Coordinate strategic initiatives, process improvements, system implementations, and change adoption across the practice.
• Partner with leadership and Enterprise Solutions & Operations teams on planning, communications, reporting, and operational reviews.
• Analyze utilization, chargeable hours, profitability, expenses, accounts receivable, work in process, and other operational performance indicators.
• Support resource planning, recruiting priorities, onboarding, team integration, training, and continuing professional education.
• Coordinate operational escalations and support issue resolution across contracting, resourcing, compliance, financial, and engagement lifecycle processes.

Requirements

• Bachelor’s degree in accounting, finance, business administration, management, or a related field preferred; 9 years of relevant experience may be accepted in lieu of a degree.
• At least 5 years of operations or practice management experience.
• Strong analytical, organizational, problem-solving, project management, change management, communication, and relationship-building skills.
• Experience interpreting operational and financial reporting to support business decisions and planning.
• Technical proficiency with Microsoft Office, including Excel, PowerPoint, and Word, plus reporting platforms such as Power BI.
• Ability to work 45 or more hours per week as needed and travel up to 15%.

Nice to have

• At least two years of experience in a professional services or consulting environment.

Culture & Benefits

• Full-time employment with a comprehensive compensation and benefits package for eligible employees.
• Collaboration with practice leadership and cross-functional teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations.
• Work is structured around operational planning, continuous improvement, and professional development initiatives.