Senior Product Manager – Internal Tools & AI Workflows, Customer Support

Location: Hybrid, 3 days in office and 2 days remote, based in New York, NY or Century City, California, United States

Salary: $175,000–$270,000 USD gross annual base salary

Company

hirify.global is a global marketplace for buying and selling tickets to live events, serving customers in 195 countries through hirify.global and viagogo.

What you will do

• Lead the customer experience efficiency strategy and establish quantitative frameworks for measuring efficiency.
• Identify high-spend, low-return areas, size opportunities, and lead cross-functional initiatives to reduce or reallocate spend.
• Own the customer experience cost data platform, including the data model, pipelines, and near-real-time reporting.
• Attribute customer experience spending to policies, products, workflows, and customer cohorts.
• Translate operational and product policies into P&L impact, cost-benefit guardrails, planning inputs, and business cases.
• Partner with Operations, Finance, Engineering, Analytics, and senior leadership on forecasting, reconciliation, and variance analysis.

Requirements

• 4–8+ years of experience in strategy, analytics, business operations, consulting, or finance, preferably in technology or marketplace businesses.
• Strong SQL skills and a solid understanding of database architecture.
• Experience owning cross-functional initiatives from concept through execution.
• Excellent written and verbal communication skills, including presenting complex analysis to senior leaders up to the CFO or COO.
• Ability to work in the hybrid arrangement from the New York or Century City office, with 3 days per week in person.

Culture & Benefits

• Autonomy to lead experiments and tests at large scale.
• Accelerated professional growth and skill development.
• Stock incentives and a comprehensive compensation package.
• Unlimited Flex Time Off.
• 401(k), health, vision, and dental insurance, paid parental leave, and equity.