Engagement Manager (AI)

Location: On-site in Cambridge, Massachusetts, United States

Company

AI software development platform building enterprise-grade software autonomously and serving customers including Fortune 500 organizations.

What you will do

• Manage professional services and training engagements from positioning and preparation through delivery, adoption, and follow-up.
• Lead large-scale customer engagements, managing scope, timelines, risks, resources, and multiple concurrent programs.
• Partner with Sales, Solutions Architecture, FDE, and Product teams on customer campaigns, programs, and content.
• Drive organizational change management and help enterprise customers adopt AI-native software development workflows.
• Communicate customer success stories, service offerings, project governance, and value metrics to executive and technology audiences.
• Resolve delivery challenges, resource conflicts, scoping issues, and expectation gaps.

Requirements

• Strong knowledge of end-to-end software development and delivery systems across technology, operations, and security/governance.
• Experience in senior customer-facing roles involving influencing, validation, negotiation, and execution with C-suite and technology stakeholders.
• Track record of identifying customer needs and implementing solutions.
• Experience owning projects or programs across Agile methods, including Scrum and Kanban, as well as waterfall delivery.
• Strong presentation, orchestration, service delivery, program management, and problem-solving skills.
• Experience delivering large, complex programs at a consulting firm, systems integrator, or software/cloud vendor is highly preferred.

Nice to have

• Production-level implementation experience as an engineer or project manager.
• Experience applying AI agents and AI-native development tools to customer problems.

Culture & Benefits

• Fast-paced environment focused on decisive execution and rapid innovation.
• In-person collaboration with high standards for teamwork and delivery.
• Strong focus on customer value, long-term partnerships, and continuous invention.
• Equal opportunity workplace committed to diversity and inclusion.