Customer Onboarding Manager (Cybersecurity)

Location: Singapore; hybrid work with weekly office attendance and frequent face-to-face customer meetings.

Company

hirify.global is an AI-native cybersecurity software company developing human risk management, threat detection, and response products.

What you will do

• Own customer onboarding projects from kickoff through technical setup, launch, and handover.
• Manage multiple mid-market and SMB customer implementations, prioritizing work and maintaining timelines.
• Guide customers through SaaS implementation requirements and troubleshoot straightforward technical issues.
• Drive customer proof-of-concept projects with Account Executives, coordinating success criteria, validation, and stakeholder alignment.
• Lead change management, internal launch communications, and user adoption initiatives.
• Collaborate with Sales, Customer Success, Support, Sales Engineering, and the EMEA onboarding team while representing hirify.global in customer meetings.

Requirements

• At least 2 years of experience in customer onboarding, implementation, Customer Success, account management, or another customer-facing SaaS role.
• Experience managing multiple customer projects in a fast-paced environment with strong organization and prioritization skills.
• Technical confidence discussing SaaS setups, gathering prerequisites, and guiding customers through implementations.
• Strong customer communication, stakeholder coordination, accountability, and autonomous working skills.
• Ability to work in an ambiguous environment and help build APAC onboarding processes from scratch.
• Full professional proficiency in English and Mandarin required.

Nice to have

• Experience onboarding SMB or mid-market SaaS customers across APAC or other international markets.
• Familiarity with M365, SSO, SCIM, identity management, or SaaS integrations.
• Experience with change management, user adoption, or internal launch communications.
• Background in cybersecurity, HR technology, employee engagement, or organization-wide SaaS adoption.
• Malay, Tagalog, or other regional language skills.

Culture & Benefits

• Flexible hybrid work with weekly office visits.
• Autonomous, trust-based environment with psychological safety and strong cross-functional support.
• Competitive base salary based on experience and a performance-based annual bonus.
• Extensive healthcare and additional benefits.
• Opportunity to work on an award-winning cybersecurity product focused on reducing human risk.

Hiring process

• Talent Acquisition screening call, followed by Hiring Manager and Onboarding Lead interviews.
• Take-home case assignment and panel interview.
• Reference checks and final offer.