3 часа назад
Client Success Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager (Cybersecurity): Supporting client onboarding, adoption, and ongoing use of the BlackCloak cybersecurity and privacy platform with an accent on client enablement, threat communication, and identity theft support. Focus on coordinating cyber-risk remediation, resolving confirmed identity theft incidents, restoring compromised accounts, and delivering client support in a remote US role.
Location: United States; remote
Company
Provides the BlackCloak platform focused on cybersecurity and privacy.
What you will do
- Lead client onboarding, enablement, support sessions, and follow-up activities.
- Drive adoption of the platform through periodic client outreach and education.
- Coordinate with Account, Value, Product, Cyber, and Technical Success teams to resolve client needs.
- Communicate newly identified cyber and privacy threats, coordinate remediation or risk acceptance, and support client reporting and business reviews.
- Manage confirmed identity theft cases end to end, including restoration of compromised accounts and support for synthetic identity, medical identity, and tax refund fraud incidents.
- Record client interactions, support customer-facing initiatives, and participate in on-call coverage, including nights and weekends.
Requirements
- 2–3+ years of experience in Customer Success or an IT help desk role.
- Relevant experience in cybersecurity, privacy, identity theft, fraud, data breach management, risk, or compliance is beneficial.
- Strong customer service, empathy, relationship-building, organization, prioritization, and attention to detail.
- Ability to lead live virtual sessions and clearly guide clients through products or processes.
- Exceptional verbal and written communication skills, including resolving issues by phone and email.
- Ability to work remotely in the United States with a high degree of autonomy; willingness to travel in limited circumstances.
Nice to have
- Experience working with executive-level clients.
- CompTIA Security+ or comparable security experience.
Culture & Benefits
- Remote work with a high degree of autonomy.
- Direct communication with clients through phone, video conferences, and email.
- Collaboration with cross-functional Account, Value, Product, Cyber, and Technical Success teams.
- Limited travel may be required.
- Participation in client support on-call shifts, including nights and weekends.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →