Associate Customer Success Enablement Manager

Location: Remote within 50 miles of Chicago, Illinois; occasional domestic travel required.

Salary: $99,000–$136,400 USD annual base salary.

Company

Okta provides trusted identity infrastructure that helps organizations securely adopt technologies from AI to human-centered applications.

What you will do

• Advocate for the Scaled Customer Success organization within Customer First Enablement.
• Identify, create, and deliver enablement and training programs covering onboarding, cross-skilling, and everboarding.
• Equip customer success scale teams with product knowledge, skills, and processes to improve customer conversations and adoption.
• Use data and analysis to prioritize initiatives and measure program performance.
• Partner with enablement, product, content, and Scaled Customer Success teams to validate requirements and results.
• Lead discovery sessions with business leaders and identify program efficiencies and enhancements.

Requirements

• Demonstrated initiative, with examples of previous impact or ideas for the role.
• Strong customer success and enablement strategy knowledge.
• Strong communication, presentation, executive presence, prioritization, and relationship-building skills.
• Ability to manage multiple programs and deliver results in a fast-moving, highly matrixed environment.
• 5+ years of Customer Success experience or a similar post-sales role.
• 5+ years of enablement experience in the software industry.

Nice to have

• Current Okta certification or other technical proficiency.
• Experience with Gainsight or similar tools.
• Technical, industry, and product knowledge.
• 1–2 years of xDR experience or a similar role.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k), flexible spending account, and paid leave including PTO and parental leave.
• Equity and bonus opportunities where applicable.
• In-person onboarding designed to accelerate impact and build connections.
• Global community spanning more than 20 offices.