Bilingual Pharmacy Guide (Healthcare)

Location: Remote USA; shifts operate within 9 AM–8:30 PM ET coverage windows, with schedules finalized during the offer process.

Salary: $22.00–$25.00 per hour

Company

hirify.global provides integrated healthcare, clinical, service, data, and AI-enabled experiences focused on improving the health and well-being of older Americans.

What you will do

• Conduct high-volume outbound calls to English- and Spanish-speaking members about medication adherence and health support programs.
• Build trust, identify barriers to care, address hesitation, and guide members toward appropriate health-related actions.
• Enroll eligible members in pharmacy, financial assistance, medication adherence, and care support programs.
• Investigate member issues, determine root causes, and coordinate with providers, pharmacies, and internal clinical teams.
• Use internal systems, AI-assisted tools, and knowledge resources to provide accurate information.
• Document interactions, manage follow-ups, and own member needs through resolution while adapting to changing workflows.

Requirements

• At least 2 years of experience in a high-volume member-, patient-, or customer-facing role involving outreach, engagement, enrollment, retention, behavior change, or consultative problem solving.
• Professional, native-level oral and written fluency in both English and Spanish is required.
• Strong active listening, communication, objection-handling, problem-solving, judgment, ownership, and follow-through skills.
• Comfort with spending most of the day making outbound calls and working toward individual performance expectations in a metrics-driven environment.
• Ability to work remotely and independently within the stated ET coverage windows.

Nice to have

• Experience in healthcare, pharmacy, Medicare Advantage, medication adherence, patient or member engagement, care coordination, healthcare enrollment, retention, advocacy, or contact centers.
• Previous remote work experience.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for eligible roles.
• 401(k) program and a supportive, collaborative work environment.

Hiring process

• Application takes approximately 5–7 minutes and requires contact details, education information, and an up-to-date resume or work history.
• The process typically includes 2–3 interview rounds.
• A required Spanish bilingual language assessment is completed before hire; employment and background details are verified.