Pharmacy Technician, Care Team (Healthcare)

Location: Remote; compensation varies by geographic location, experience, and qualifications.

Salary: $21.50–$22.00 per hour

Company

hirify.global is a healthcare technology company that combines a modern mobile app with access to clinicians, pharmacists, and health guides to simplify pharmacy benefits and improve care outcomes.

What you will do

• Serve as the primary contact for members, providers, and pharmacies through phone, chat, email, and written correspondence.
• Resolve questions about mail order, benefit design, formulary coverage, medication costs, prior authorization, and claims.
• Assist network pharmacies with prescription claim processing and review claims against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, appointment scheduling, clinical program enrollment, and medication adherence follow-up.
• Document interactions and resolutions in internal systems for continuity of care, quality assurance, compliance, and reporting.
• Use AI-enabled tools and internal knowledge systems to resolve inquiries and maintain a consistent member experience.

Requirements

• Active/current National Pharmacy Technician Certification from PTCB or NHA.
• 1–3 years of pharmacy technician experience in a health plan, retail pharmacy, TPA, PBM contact center, mail order pharmacy, or specialty pharmacy.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Ability to manage concurrent phone, chat, and email queues while prioritizing workload independently.
• Detail-oriented, adaptable, analytical, empathetic, and able to identify root causes.
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience.

Culture & Benefits

• Remote work environment supporting phone, chat, email, and digital member interactions.
• Values empathy, cooperation, respect, diversity, curiosity, and ownership.
• Work supports a mission to make pharmacy benefits fair, transparent, and easier to navigate.
• hirify.global is an equal opportunity employer.