Government Programs Care Manager Support Specialist I (Healthcare)

Location: Remote; must reside in New Mexico or within the continental United States, excluding California, New York, Alaska, and Hawaii.

Base pay: $17.75–$28.39 per hour.

Company

hirify.global provides health insurance and healthcare-related services through government programs.

What you will do

• Support administrative care management activities and healthcare initiatives.
• Conduct member and provider outreach, education, quality campaigns, and basic health-related screenings.
• Assist with scheduling care manager and member appointments.
• Respond to member inquiries and support non-clinical needs.
• Perform data entry, research, and documentation in clinical, claims, and enrollment systems.

Requirements

• High school diploma or GED.
• One year of college and two years of experience using communication systems such as fax, email, and telephone.
• One year of experience with managed care or healthcare systems.
• Experience coordinating member needs, assisting members, and analyzing member needs.
• Knowledge of medical or healthcare terminology and clinical systems.
• PC proficiency, including Microsoft Office, plus strong customer service and written and verbal communication skills.

Nice to have

• College coursework in medicine, human services, social work, psychology, or a related healthcare field.
• Call center experience.

Culture & Benefits

• Full-time employment with remote work within the stated U.S. location limits.
• Professional development plans and career growth support.
• Health and wellness benefits, 401(k), pension plan, and paid time off.
• Paid parental leave, disability insurance, supplemental life insurance, and an employee assistance program.
• Paid holidays, tuition reimbursement, and other incentive opportunities.