Supervisor, Revenue Cycle Support Operations

Location: Hybrid, with an expectation to report to the Miami, Florida office 3 days per week, typically Tuesday through Thursday.

Company

hirify.global provides an end-to-end technology platform for home and community-based care.

What you will do

• Lead, mentor, and develop a team of approximately eight Revenue Cycle Support representatives.
• Manage daily support operations, including workload distribution, queue management, staffing coverage, and SLA attainment.
• Oversee customer support for billing inquiries, claim rejections, denials, claim status concerns, reimbursement issues, and revenue cycle workflows.
• Handle complex escalations, participate in customer meetings, and ensure issues are tracked, communicated, and resolved.
• Monitor operational metrics, quality reviews, customer feedback, productivity, and service performance.
• Collaborate with Product, Engineering, Customer Support, and Revenue Cycle Operations to resolve issues and improve processes.

Requirements

• Experience leading and developing a customer support or revenue cycle operations team.
• Ability to manage performance reviews, feedback, accountability, and individualized development plans.
• Experience with billing, claims, reimbursement, denials, or related revenue cycle support workflows.
• Ability to manage escalations, service standards, customer communication, and SLA performance.
• Experience using Salesforce, Jira, reporting tools, or AI-enabled solutions to improve operational efficiency.
• Ability to report to the Miami, Florida office three days per week in a hybrid arrangement.

Culture & Benefits

• People-first leadership approach focused on coaching, collaboration, ownership, and continuous improvement.
• Hybrid work arrangement with regular in-office collaboration in Miami.