Senior Workforce Management Professional (Healthcare)

Location: Remote nationwide within the United States. The role operates on Eastern Standard Time, with shifts scheduled between 7:00 AM and 7:00 PM Eastern Time. Occasional travel to hirify.global offices for training or meetings may be required.

Salary: $71,100–$97,800 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to Medicare and Medicaid members, families, individuals, military personnel, and communities.

What you will do

• Forecast short- and intermediate-term staffing needs using real-time data, utilization trends, and anticipated demand.
• Manage daily case assignment, inventory distribution, scheduling, and absence management for Grievance and Appeals medical operations.
• Create workforce reports and translate productivity, handle-time, staffing, and workload data into recommendations for physician leadership and Medical Directors.
• Support workforce planning, staffing analysis, operational execution, and strategic decision-making at the department and segment level.
• Identify opportunities to automate, streamline, and scale workforce management processes, reporting, and operational workflows.
• Collaborate with leadership and cross-functional teams while resolving ambiguous operational issues independently.

Requirements

• 6+ years of workforce management experience, including forecasting, inventory management, and tactical planning.
• Advanced experience with Verint Workforce Management.
• Strong analytical, problem-solving, communication, and presentation skills, including experience presenting insights to senior leaders.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word.
• Experience supporting complex healthcare operations, physician groups, or highly skilled clinical teams.
• Availability to work assigned shifts between 7:00 AM and 7:00 PM Eastern Time and comply with U.S. federal and Puerto Rico employment laws.

Nice to have

• Experience in healthcare utilization management, grievance and appeals, or another regulated healthcare environment.
• Experience implementing or optimizing workforce management technologies.

Culture & Benefits

• Remote work with a dedicated workspace that protects member PHI and HIPAA information.
• Home internet service with at least 25 Mbps download and 10 Mbps upload speeds.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan, paid time off, holidays, and paid parental and caregiver leave.
• Short- and long-term disability coverage, life insurance, and other wellness benefits.