Care Solutions Associate - Part Time

Location: Remote position; 19 hours per week, generally between 8:00 AM and 2:00 PM Monday through Friday, with occasional evening and weekend hours.

Salary: $17.55–$19.50 USD per hour

Company

hirify.global develops technology, tools, and services that support aging in place and in-home care for older adults through Honor and Home Instead.

What you will do

• Triage and respond to client emails, voicemails, and service tickets using approved templates and clear, compassionate communication.
• Document client interactions, create leads, update records, assign follow-up tasks, and maintain accurate information in Salesforce.
• Transcribe voicemails, identify the next best action, and route inquiries or non-inquiries to the appropriate local teams.
• Handle Freshservice tickets, update client records, and escalate complex or out-of-scope requests.
• Migrate legacy documents to current templates and maintain organized documentation across shared inboxes, Salesforce, and ticketing systems.
• Identify process friction and suggest workflow improvements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in administration, customer service, or coordination; strong writing and organizational skills may substitute for direct experience.
• Strong written communication, prioritization, active listening, and attention to detail.
• Experience with Salesforce or another CRM platform.
• Proficiency with Google Workspace, including Gmail, Docs, Sheets, and Drive.
• Ability to follow decision trees and standard operating procedures while working across multiple systems.

Nice to have

• Familiarity with shared inboxes and ticketing platforms such as Freshservice or Zendesk.

Culture & Benefits

• Part-time remote work with a client-first and compassionate approach to care support.
• Equity and 401(k) plan with up to a 4% company match.
• Medical, dental, and vision coverage, including zero-cost plan options.
• Employer-paid short-term disability, long-term disability, and life insurance.
• Paid time off, mental health benefits, wellness programs, and discount programs.