Sales Support Specialist (German-speaking)

Location: Berlin, Germany

Company

Technology-driven telecommunications provider delivering global mobile connectivity through eSIM technology, a proprietary mobile core network, IoT connectivity, and API integrations.

What you will do

• Prepare and update quotes, track deadlines, enter orders, and coordinate processing through activation.
• Prepare framework agreements, annexes, renewals, and amendments with Sales, Commercial, and Legal.
• Administer reseller and distributor onboarding, including contracts, master data, access rights, and document packs.
• Serve as the first point of contact for existing customers by phone and email, resolving or routing order, contract, invoice, and complaint requests.
• Maintain customer, partner, and opportunity data in the CRM and produce reports on pipelines, orders, activations, and partner performance.
• Coordinate across Sales, Partnerships, Pre-Sales, Customer Success, Commercial Finance, and Support while documenting and improving workflows.

Requirements

• Completed commercial apprenticeship or degree and 2–5 years of experience in sales operations, inside sales support, order management, or B2B customer service.
• Fluent German and English, spoken and written, required for daily customer, partner, and colleague communication.
• Accurate, structured, reliable, and comfortable managing multiple parallel cases.
• Customer-oriented communication skills with a friendly and solution-focused approach.
• Confident use of MS Office, especially Excel, and CRM systems.
• Hands-on, independent approach with an interest in building and improving processes.

Nice to have

• Experience in telecommunications or IT, such as with a network operator, service provider, system integrator, or distributor.
• Experience in indirect sales with resellers and distributors.
• Experience with enterprise quoting and contract processes.
• Additional languages such as Dutch, Spanish, French, Polish, or Portuguese.

Culture & Benefits

• Growth opportunities in a rapidly expanding telecommunications company.
• Exposure to major transactions and the wider telecommunications industry.
• Collaborative, fast-paced, international work environment with open communication.
• Professional development alongside industry experts.
• Opportunities to work in different company offices internationally as your career develops.
• Results-driven culture focused on efficiency, creativity, ownership, and tangible impact.