Underwriting Support Assistant (Professional & Management Risks)

Location: Leeds, UK; hybrid working with 3 days in the office and 2 days from home

Company

hirify.global is a global insurance business offering specialist insurance products and underwriting career development.

What you will do

• Manage inbound broker enquiries and provide high-quality service.
• Make outbound calls to progress renewals, retain business, and develop broker relationships.
• Chase quotations, renewal terms, and outstanding information.
• Support underwriters with policy administration, workflow management, and accurate system records.
• Manage a portfolio of renewal activity and priorities while ensuring cases progress efficiently.
• Support retention and growth by helping convert opportunities into business.

Requirements

• Confident telephone communication and the ability to build positive relationships.
• Strong organisation skills with the ability to manage multiple priorities in a busy environment.
• Proactive, customer-focused, resilient, and willing to take ownership.
• Confidence using Microsoft 365 and learning new systems.
• Motivation to learn and develop professionally; previous insurance experience is not essential because training is provided.

Nice to have

• Experience in customer service, contact centres, sales support, banking, financial services, insurance administration, estate agency, property services, retail leadership, hospitality, or professional administration.
• Previous insurance experience.

Culture & Benefits

• 12-month fixed-term contract with a 5% completion bonus.
• Hybrid working with 3 office days and 2 home-working days.
• Comprehensive training and support from experienced underwriters.
• Exposure to specialist insurance markets and commercial decision-making.
• Career progression opportunities from underwriting support to assistant underwriter, underwriter, and management roles.
• Supportive, collaborative, inclusive, and entrepreneurial working environment.