Customer Success Manager (Digital Transformation)

Location: Guadalajara, Jalisco, Mexico — hybrid

Company

hirify.global is a fast-growing professional services company delivering digital transformation, product launches, productivity improvements, and technology and process solutions for clients worldwide.

What you will do

• Maintain strong client relationships and drive customer satisfaction and long-term account success.
• Conduct regular account status reviews with Delivery and Managed Services teams.
• Monitor customer health, satisfaction metrics, retention, and overall account performance.
• Analyze account results and identify opportunities to increase customer value and engagement.
• Contribute to sales and retention strategies, quotas, and target achievement.
• Cultivate strategic alliances and secure contracts with an average duration exceeding six months.

Requirements

• Bachelor’s degree in Business Administration, International Business, Accounting, Finance, or a related field.
• 3–6 years of experience with six-week sales cycles and the SMB market segment.
• Industry experience in manufacturing, wholesale distribution, supply chain, or finance.
• Professional proficiency in written and spoken English and Spanish is required.
• Availability for hybrid work in Guadalajara, Jalisco, Mexico.

Culture & Benefits

• Work in a young, dynamic, and fast-growing professional services environment.
• Collaborate with a global and diverse team serving clients around the world.
• Contribute to digital transformation projects that improve how people work.
• Join a company expanding its offices and developing its international presence.