Customer Success Specialist (Manufacturing)

Location: Reynosa, Mexico; onsite

Company

Global manufacturer of electrical connection and protection solutions serving sensitive equipment, buildings, and critical processes through recognized product brands.

What you will do

• Manage end-to-end customer order fulfillment and provide updates on order status, delivery schedules, and risks.
• Partner with Sales to support customer retention and business growth across assigned accounts.
• Coordinate with Operations, Planning, Engineering, Finance, Logistics, and Supply Chain to ensure on-time delivery.
• Resolve quality concerns, non-conformance cases, supply chain issues, and customer escalations.
• Monitor service performance metrics and communicate results to customers and internal stakeholders.
• Build customer relationships and drive continuous improvement in customer satisfaction and operational efficiency.

Requirements

• Bachelor’s degree in Business, Electrical or Mechanical Engineering, or a related field preferred.
• More than 3 years of experience in Customer Service, Customer Success, Sales Support, or Account Management, preferably in manufacturing, industrial, or metal-mechanic environments.
• Proficiency with Salesforce, customer portals, and Microsoft Office applications.
• Intermediate to advanced Excel skills required.
• Strong written and verbal communication skills in English and Spanish required.
• Ability to manage multiple accounts, priorities, projects, escalations, and sensitive customer situations with accuracy and responsiveness.

Nice to have

• Electrical or mechanical engineering background.
• Openness to occasional travel; a tourist visa is preferred.

Culture & Benefits

• Work within a global organization with diverse operations and career opportunities.
• Culture centered on innovation, adaptability, integrity, customer focus, respect, teamwork, and accountability.
• Support for employee philanthropic activities and matching contributions to nonprofit and educational organizations.
• Employee benefits designed to support everyday needs.
• Commitment to inclusion, diversity, and stronger communities.