SAP Success Plan Manager – Specialist

Location: Hybrid in Calgary, Canada

Salary: CAD 99,900–217,300 yearly

Company

SAP develops enterprise applications and business AI that support finance, procurement, HR, supply chain, and customer experience operations.

What you will do

• Manage SAP service engagements end-to-end across a customer portfolio.
• Develop engagement strategies aligned with customer goals and business needs.
• Implement governance models covering accountability, satisfaction, risks, and issue resolution.
• Maintain trusted relationships with stakeholders at all levels, including C-level executives.
• Track and communicate value realization, helping customers articulate the impact of their SAP investments.
• Integrate agentic AI, prompt engineering, and AI-assisted prototyping into daily delivery workflows.

Requirements

• 8+ years of experience managing SAP service engagements.
• Experience with customer success, hands-on delivery, stakeholder management, and adoption.
• Ability to communicate technical progress clearly in business terms and manage delivery under uncertainty.
• Experience running time-boxed engagements with structured cycles, fixed scope, clear milestones, and measurable outcomes.
• Awareness of value management and customer ROI realization.
• Familiarity with SAP BTP, cross-system integration, agentic AI, context engineering, AI-assisted automation, AI adoption capability, and AI output quality assurance.

Nice to have

• French-speaking ability.

Culture & Benefits

• Flexible working models and an inclusive work environment.
• Autonomous ownership of customer relationships, programs, and decisions.
• Global support, tools, and collaboration with customers, partners, employees, and stakeholders.
• Health and well-being focus with accessibility accommodations available during the application process.

Hiring process

• Core AI skills are assessed through a Codility take-home assignment.
• AI usage guidelines apply throughout the recruitment process.