Account Manager, Ada Accelerate (AI Customer Service)

Location: Remote - Canhirify.global

Salary: $130,000–$170,000 OTE annually

Company

hirify.global is a Canadian AI customer service company providing an AI transformation platform and agent management technology for enterprise businesses.

What you will do

• Manage a portfolio of approximately 60 customers representing around $2.5M in annual revenue.
• Own renewals, start renewal conversations early, and achieve retention targets.
• Monitor usage, automation rates, and account health to identify risks and create recovery plans.
• Run customer check-ins and business reviews that connect hirify.global’s platform to measurable business results.
• Identify expansion opportunities involving higher conversation volume, new channels, and additional use cases.
• Maintain accurate Salesforce forecasts, build customer relationships, and escalate accounts when additional senior support is needed.

Requirements

• At least 1 year of experience in a customer-facing or commercial role such as Account Manager, BDR/SDR, Customer Success, or Account Executive.
• Experience in B2B SaaS is preferred.
• Ability to organize and manage a large number of accounts while prioritizing customer needs.
• Strong customer communication, follow-through, business curiosity, and ability to remain calm with frustrated customers.
• Ability to communicate customer needs clearly to Support, Product, and Solutions teams.
• Comfort with Salesforce, Google Workspace, or Microsoft Office and willingness to learn new software.

Nice to have

• Previous experience carrying a quota or commercial target.

Culture & Benefits

• Remote-first work environment with the option to work from home or a local hub.
• Flexible work schedule and unlimited vacation.
• Extended health, dental, vision, travel, and life insurance.
• Wellness account and employee and family assistance plan.
• Learning and development budget and work-from-home budget.
• Access to AI tools and hands-on experience with large language models.