Partner Services Manager (AI)

Location: Remote in the United Kingdom; ability to travel across Europe required.

Company

hirify.global provides an AI-powered personalization platform for more than 1,400 global brands across retail, financial services, hospitality, and gaming.

What you will do

• Oversee system integrator partner implementations from solution design through go-live, managing scope, timelines, risks, dependencies, and contingency plans.
• Provide delivery status reporting, maintain accurate project data, and drive risks and delivery commitments to resolution.
• Enable partners on hirify.global delivery processes, best practices, platform updates, and technical capabilities.
• Identify opportunities for partner-managed services that improve customer adoption, outcomes, and platform ROI.
• Collaborate with Customer Success, Account Management, Sales, Solutions Consulting, Product, Product Marketing, and Professional Services.
• Use delivery and benchmarking data to improve partner performance, forecasting, billing, governance, and continuous improvement.

Requirements

• Customer-facing experience in a SaaS environment, working with partners or within a system integrator agency.
• Strong project management experience, including agile methodologies and supporting tools.
• Hands-on experience using AI tools to improve efficiency or service quality.
• Ability to enable stakeholders on processes and best practices, present clearly, and build relationships at all levels.
• Self-organized, independent, comfortable with ambiguity, and able to work in a fast-paced technology company.
• Native or professional fluency in English and ability to travel across Europe.

Nice to have

• 2–3+ years of consulting or customer success experience in SaaS, ideally in e-commerce, marketing automation, or data-driven sectors.
• Ability to interpret benchmarking data and turn it into stakeholder insights.
• Familiarity with AI technologies such as LLMs and MCP, data ingestion methods, and marketing automation.
• French, Spanish, and/or Italian language skills.

Culture & Benefits

• Virtual-first work with flexible hours, freedom, and responsibility focused on results.
• Access to company events, volunteering opportunities, and personal development workshops.
• $1,500 annual professional education budget for books, courses, and certifications.
• Employee Assistance Program, Calm subscription, quarterly additional DisConnect days, sports, yoga, and meditation opportunities.
• Extended parental leave of up to 26 calendar weeks for primary caregivers.
• Stock or option grants, company performance bonus, referral bonus of up to $3,000, and work anniversary rewards.