Senior Partner Services Manager (AI)

Location: San Francisco, California, United States; hybrid work with at least three days per week in the office

Base salary: $154,800–$184,900 per year for candidates in the San Francisco Bay Area. Additional eligibility may include a corporate bonus or sales incentive and RSUs.

Company

Fin, part of Salesforce, develops AI customer service tools that help businesses resolve customer issues across service, sales, and ecommerce channels.

What you will do

• Own partner-delivered Fin implementation projects and serve as the liaison between Fin and Service Delivery Partners.
• Onboard, certify, and continuously enable partners on Fin’s product, methodology, and delivery standards.
• Help partners discover customer requirements, create deployment plans, and execute AI-first customer service strategies.
• Track partner and project KPIs, communicate risks, and lead escalations and resolution plans for at-risk projects.
• Improve Service Delivery Partner operations and lead Quarterly Business Reviews with service partners.
• Coordinate with Sales, Customer Success, Customer Support, and R&D on customer outcomes, product issues, defects, and feature feedback.

Requirements

• 6+ years of professional experience, including 4+ years in an Implementation Manager role.
• Technical fluency in SaaS and AI concepts, including APIs, integrations, LLM basics, and automation logic.
• Ability to explain complex technical topics clearly and build rapport with customers, consultants, and partner teams.
• Curiosity, adaptability, problem-solving skills, and a positive, resilient approach to changing processes.
• Proof of eligibility to work in the United States is required.

Nice to have

• Experience training users on SaaS products or working with Fin.
• Experience with AI agents, large language models, or RESTful API integrations.
• Experience managing consulting-firm projects or working in Customer Success, Support, Sales Engineering, or Consulting.
• Examples of self-started projects with measurable results.

Culture & Benefits

• Hybrid working policy with flexibility to work from home and an expectation of at least three office days per week.
• Benefits and resources supporting health, wellbeing, family, time away, and financial security.
• Potential eligibility for bonuses or sales incentives, RSUs, and other employee benefits.
• Open, accepting, and inclusive work environment focused on customer outcomes and high standards.