Product Manager (Support Portfolio)

Location: Hybrid in San Jose, California, or Morrisville/Research Triangle Park, North Carolina, United States; expected to work in the office three days per week. Relocation and relocation assistance are not offered.

Salary: $129,200–$192,500 per year, with the final offer based on location, qualifications, experience, and education.

Company

hirify.global delivers intelligent data infrastructure, unified storage, integrated data services, and cloud solutions for traditional workloads, AI, and multicloud environments.

What you will do

• Own the support portfolio strategy, offer design, tier differentiation, lifecycle evolution, and competitive positioning.
• Manage support offer economics, including P&L visibility, margin performance, pricing governance, and discounting discipline.
• Lead pricing, packaging, offer governance, support attach models, and portfolio lifecycle decisions.
• Develop portfolio messaging, competitive comparisons, collateral, and customer-facing value propositions with Marketing, Sales Enablement, and Product.
• Establish dashboards, performance metrics, operating rhythms, and governance processes for portfolio business operations.
• Build scalable value-added support bundles and coordinate execution with Delivery, Operations, Sales, and Renewals.

Requirements

• 5+ years of experience in product management, strategy, business operations, consulting, or a related field.
• Experience leading cross-functional initiatives in complex organizational environments and influencing stakeholders without direct authority.
• Strong analytical, problem-solving, communication, project management, and program management skills.
• Experience creating executive presentations, dashboards, KPIs, business reporting, business cases, portfolio roadmaps, or pricing strategies.
• Ability to balance customer value, competitive positioning, operational feasibility, and financial outcomes.

Nice to have

• Understanding of support business models, services economics, customer lifecycle, support attach, renewals, pricing, and margin management.
• Experience leading initiatives across Product, Support, Sales, Finance, Pricing, Marketing, and Operations.
• Experience creating go-to-market materials and executive-ready recommendations.

Culture & Benefits

• Hybrid working environment with in-office and in-person expectations.
• Health insurance, life insurance, retirement or pension plans, paid time off, and leave options.
• Performance-based incentives, employee stock purchase plan, and/or restricted stock may be available, subject to regional policies.
• Flexible environment supporting work-life balance, initiative, ownership, and inclusive collaboration.