Commercial Back Office Specialist (Travel Tech)

Location: Remote for candidates residing in Europe; available locations include Zagreb, Croatia; Ljubljana, Slovenia; Istanbul, Turkey; and Athens, Greece.

Company

hirify.global is a global travel-tech company operating online booking platforms and travel products across more than 220 markets through brands including RateHawk, ZenHotels, and Roundtrip.

What you will do

• Prepare, manage, and update commercial documentation and contractual templates, including incentive agreements, credit line addendums, and incentive addendums.
• Coordinate with partners and Operations teams to resolve booking issues, operational requests, and payment-related inquiries.
• Collect wire transfer confirmations, coordinate payment allocation requests with Finance, and follow up on unallocated or overpaid amounts.
• Manage credit notes and support partners with payment-related administrative requests.
• Support commercial presentations, sales materials, trade fairs, roadshows, workshops, and networking events.
• Manage promotional materials inventory, ordering, shipping, and branded merchandise logistics.

Requirements

• At least 1 year of experience in Sales Support, Commercial Operations, Sales Operations, Commercial Back Office, or a similar role.
• Strong accuracy, attention to detail, organization, time management, and ability to manage multiple tasks independently.
• Advanced Excel skills and experience with Business Intelligence dashboards such as Tableau.
• Confidence working with CRM systems and digital business tools.
• Practical knowledge and use of AI tools for daily work, productivity, and data or document management.
• English and Italian are required. Strong communication skills are needed for collaboration with Sales, Finance, Operations, Marketing, customers, and partners.

Culture & Benefits

• Flexible schedule and remote work.
• Internal adaptation, training, soft-skills, and leadership development programs.
• Partial compensation for external training and conferences.
• Corporate English school with group and individual lessons and speaking clubs.
• Corporate prices on hotels and travel services.
• MyTime Day Off: one additional paid day off.