Dispatchers (Travel Tech)

Location: Fully remote, excluding sanctioned countries

Salary: €1,500–€2,000 per month from the second month based on performance and KPIs; €700 per month during the first-month training and probationary period

Company

Travel tech company providing transfer services in the Alps and serving hundreds of thousands of clients.

What you will do

• Coordinate communication between clients, drivers, Customer Service, and the Planning team.
• Monitor real-time transportation operations and ensure timely service.
• Support customers on the day of service and resolve issues, delays, and unexpected situations.
• Use IP phones, Slack, messaging apps, and CRM tools to maintain smooth operations.
• Maintain accurate dispatch records and collaborate across departments to support customer satisfaction.

Requirements

• English at C1 level is required.
• Experience with dispatch management systems and communication platforms such as IP phones and Slack.
• Background in logistics, tourism, taxi services, or goods delivery coordination.
• Strong knowledge of geographic locations within the Alps service areas.
• Reliable PC, headphones, microphone, and stable internet connection for remote work.
• Ability to work five days per week in scheduled 12-hour day or night shifts and handle challenging situations.

Nice to have

• Knowledge of Russian or French.

Culture & Benefits

• Temporary contract through April 20, 2027, with possible extension discussed before the end of the contract.
• One month of paid training focused on company and role knowledge.
• Performance evaluation from the second month based on individual KPIs, including response speed and ticket resolution.
• Fully remote work with scheduled day and night shifts.

Hiring process

• Group interview.
• Competency-based interview.
• Reference check followed by an offer.