Process Manager, Operations

Location: Prague, Czech Republic; hybrid schedule with three office days and two home-office days. The role includes travel of up to 50% across operational sites in the Czech Republic, Germany, Austria, Hungary, and Romania.

Company

hirify.global operates an end-to-end grocery fulfillment and delivery model supported by in-house technology, automated distribution centers, and last-mile logistics.

What you will do

• Analyze fulfillment center and last-mile workflows to identify bottlenecks, inefficiencies, and root causes.
• Design target processes and translate operational requirements into detailed technical specifications for Product Owners and software developers.
• Apply Lean, Six Sigma, DMAIC, VSM, Ishikawa, and related methods to improve operational workflows.
• Define process KPIs, build ROI-based business cases, and track measurable results after implementation.
• Create SOPs, training materials, and change-management documentation for process rollouts.
• Collaborate with product, engineering, and local operations teams to validate, test, and implement scalable solutions.

Requirements

• 2–3 years of experience in operations, process engineering, or JIT logistics in e-commerce, retail, automotive, 3PL, or another fast-paced environment.
• Hands-on knowledge of VSM, DMAIC, Ishikawa, SIPOC, and other process-improvement methods.
• Strong analytical skills and advanced Excel capabilities, including pivot tables and complex formulas.
• Experience translating operational business requirements into process documentation for software engineering teams.
• Experience creating SOPs, training materials, and change-management frameworks.
• English proficiency at B2 level or higher and willingness to travel up to 50% across five countries.

Nice to have

• Lean Six Sigma Green Belt or Black Belt certification.
• Working knowledge of SQL, BI tools, or statistical analysis software.
• Experience with Agile/Scrum software development teams.
• Familiarity with warehouse automation, robotics, or automated logistics systems.

Culture & Benefits

• Fixed salary with clear and direct recognition of performance.
• Flexible hybrid work with three office days and two home-office days.
• Unlimited paid vacation based on trust.
• Free daily lunch, fresh fruit and vegetables, and free Xtra membership with 10% cashback on hirify.global.cz purchases.
• Peer recognition credits, sports challenges, and a subsidized Multisport card.
• Opportunities for personal growth and direct impact on grocery fulfillment and delivery operations.