Senior Manager, Customer Success (MedTech)

Location: Raritan or New Brunswick, New Jersey, United States of America. Remote work may be considered case by case for US-based candidates. Up to 15% domestic and international travel may be required.

Base pay: $137,000.00–$235,750.00 per year.

Company

Johnson & Johnson develops healthcare and MedTech solutions through its Innovative Medicine and MedTech businesses.

What you will do

• Build relationships with business and functional leaders and connect them with capabilities needed for high-value digital opportunities.
• Guide demand intake, opportunity qualification, business-case development, and handoffs to product, solutioning, and governance teams.
• Lead customer discovery and define value cases, expected outcomes, success criteria, and prioritized opportunities.
• Provide customer, value, and strategic-fit insights for portfolio prioritization, funding, and governance decisions.
• Drive customer engagement, product adoption, continuous feedback, and value realization across the digital lifecycle.
• Define and track outcomes, critical metrics, customer impact, performance insights, and leadership escalations.

Requirements

• Bachelor’s degree or equivalent university degree; business, engineering, supply chain, information systems, or analytics education is preferred.
• At least eight years of relevant professional experience.
• Experience in Customer Success, digital transformation, product operations, portfolio management, consulting, strategy, or program leadership.
• Experience with demand management, opportunity qualification, business-case development, portfolio governance, value frameworks, benefits realization, and executive reporting.
• Strong analytical, data-driven decision-making, dashboarding, communication, facilitation, storytelling, and influencing skills.
• Ability to lead cross-functional initiatives across business, product, data, technology, and operations organizations.

Nice to have

• Experience in MedTech, life sciences, manufacturing, or supply chain.
• Experience with digital products, data platforms, AI, analytics, workflow automation, or enterprise applications.
• Experience building or scaling Customer Success or Value Realization capabilities across a digital portfolio.
• Agile, Product Management, Change Management, Lean, Program Management, or Benefits Realization certification or training.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and equal opportunity.
• Participation in pension, 401(k), and long-term incentive programs.
• Vacation, sick time, holiday pay, personal and family time, parental leave, caregiver leave, bereavement leave, and volunteer leave.
• Accommodation support is available during the interview process for applicants with disabilities.