Senior Customer Success Manager (AI)

Location: Redwood City or San Francisco, California, United States; work from the assigned office at least 3 days per week

Salary: $133,500–$160,000 USD base salary for both San Francisco and Redwood City locations; equity and benefits are also available.

Company

hirify.global provides an intelligent content management platform that helps organizations collaborate, manage content lifecycles, secure information, and transform workflows with enterprise AI.

What you will do

• Own post-sales relationships for a portfolio of enterprise customers and drive measurable business outcomes and long-term value.
• Map and redesign critical customer workflows and identify AI-powered use cases.
• Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management, stakeholder alignment, enablement, and executive engagement to drive adoption.
• Conduct strategic adoption reviews focused on outcomes, ROI, risks, opportunities, and expansion.
• Collaborate with Sales, Product, Engineering, and Professional Services while representing customer needs internally.

Requirements

• 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
• Experience working with enterprise customers and senior stakeholders or executives.
• Ability to translate customer needs into practical solutions and measurable business outcomes.
• Ability to navigate technical and business conversations involving integrations, systems, and data flows at a high level.
• Hands-on experience with modern AI platforms and tools, with enough technical depth to evaluate and challenge solutions without writing production code.
• Strong communication, storytelling, proactive problem-solving, and collaboration skills.

Culture & Benefits

• In-person collaboration and community are core parts of the working culture.
• Office-based collaboration is expected at least 3 days per week.
• The role is eligible for equity and employee benefits.
• The company emphasizes diversity, inclusion, and equitable compensation practices.

Hiring process

• The recruiter will provide additional information about the working model and company culture during the hiring process.