Senior Director Customer Success, Resins and Technologies (USA, REMOTE)

Location: USA — Remote; this role is based in the United States

Annual salary: $220,000–$240,000, plus bonus or incentive pay

Company

hirify.global’s Cytiva operating company develops biotechnology solutions that support biological research, vaccines, medicines, and cell and gene therapies.

What you will do

• Develop and execute the multi-year Customer Success strategy for the Resins & Technologies portfolio.
• Own go-to-market planning, positioning, segmentation, adoption pathways, and commercial enablement.
• Lead a global, multidisciplinary organization covering Customer Success, adoption, customer insights, product analytics, and spec-in governance.
• Set the vision for customer, product, and market analytics, including segmentation, journey mapping, adoption analytics, and whitespace identification.
• Improve onboarding, adoption, retention, satisfaction, proactive engagement, escalation management, and long-term customer partnerships.
• Coordinate growth initiatives with global commercial teams and customer programs for the new manufacturing site in Muskegon, Michigan.

Requirements

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles.
• Experience leading multidisciplinary, high-performing teams in a global commercial environment.
• Ability to translate complex customer, product, and market data into strategic recommendations.
• Experience in customer insights, analytics, market research, or commercial strategy.
• Experience in the pharmaceuticals, life sciences, or biotechnology industry; fluent written and spoken English required.

Culture & Benefits

• Remote work for a role based in the United States.
• Paid time off and medical, dental, and vision insurance.
• 401(k) benefits for eligible employees.
• Bonus or incentive pay eligibility.
• Opportunities to work with colleagues and customers across more than 40 countries.