HR Service Delivery Specialist

Location: North Bethesda, Maryland, United States. Hybrid schedule with onsite work Monday through Thursday and remote work on Fridays; regular onsite presence at the corporate headquarters is required.

Hourly pay: $28.35–$28.85 per hour, with overtime eligibility.

Company

hirify.global is a global lodging franchisor operating more than 7,500 hotels across 45+ countries and territories.

What you will do

• Serve as a primary point of contact for employee, manager, contractor, and HR inquiries.
• Own HR inquiries and transactions from intake through resolution, including documentation and follow-up.
• Provide guidance on benefits, eligibility, enrollment, qualifying life events, leave-related benefits, and vendor resources.
• Support contract labor administration by coordinating documentation, approvals, system transactions, and required communications.
• Maintain contractor records and assignment data, including dates, extensions, conversions, and terminations.
• Assist with audits, reporting, reconciliation, data-quality reviews, compliance, and process improvements.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent education and experience.
• One to two years of experience in HR, benefits administration, recruiting coordination, customer service, or administrative support.
• Strong attention to detail, organization, communication, and ability to manage confidential information.
• Basic proficiency with HR systems, applicant tracking systems, and Microsoft Office.
• Ability to manage multiple requests, deadlines, priorities, standardized procedures, and service-level expectations.
• Ability to work onsite in North Bethesda Monday through Thursday and remotely on Fridays.

Nice to have

• Experience in HR Shared Services, benefits administration, recruiting coordination, or a high-volume service environment.
• Familiarity with Workday, including Contingent Worker functionality.
• Experience supporting contract labor or contingent worker administration.
• Familiarity with employee benefit programs and applicable benefits regulations.
• Experience working across multiple HR teams in a standardized, process-driven environment.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid leave and time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Retirement and health savings benefits.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.
• Relocation assistance is not available, and employment visa sponsorship is not available now or in the future.