Canada- Software Training Specialist (Clinical)

Location: Remote in Canada or Mississauga, Canada; 30% travel to customer sites is required. Remote employees may also need to travel to offices in Mississauga and/or Salt Lake City for onboarding and team events.

Salary: CAD 79,000–88,000 per year, plus full-time benefits.

Company

hirify.global is a privately held health technology company providing a healthcare platform and long-term and post-acute care solutions to more than 30,000 provider organizations.

What you will do

• Develop, coordinate, and deliver online, classroom, and onsite training programs for new and existing customers.
• Assess individual and group training needs and promote online learning modules for ongoing user education.
• Improve training materials, formats, and delivery methods using learner feedback, performance data, product updates, and AI tools.
• Implement reinforcement strategies such as spaced-learning campaigns, micro-challenges, job aids, peer learning groups, and communities of practice.
• Coach customer super users and deliver train-the-trainer programs to support internal enablement and solution adoption.
• Collaborate with Product, Support, and Customer Success teams while monitoring adoption risks, KPIs, and customer satisfaction.

Requirements

• Post-secondary education in training and development, education, or a related field.
• Client-facing training experience, preferably in the software industry, including both remote and in-person delivery.
• Strong knowledge of adult learning principles, training development techniques, presentation, communication, and documentation.
• Strong software and technology literacy, including Microsoft Office and teleconferencing tools such as Zoom and Webex.
• Proficiency with generative AI tools such as Claude and Copilot.
• Ability to travel to customer sites for approximately 30% of the role and attend required in-office events.

Nice to have

• Clinical or financial experience in the senior care industry, including skilled nursing or assisted living.
• Training and development or education background.

Culture & Benefits

• Full-time employment with benefits starting from day one.
• Retirement plan matching and flexible paid time off.
• Wellness support, employee assistance, parental and caregiver leave, and fertility and adoption support.
• Continuous development programs, employee recognition, and inclusion communities.
• AI tools are integrated into workflows and may also support candidate screening and assessment.