Order Management Specialist

Location: Hybrid in Saint-Laurent, Quebec, Canada; travel up to 10% of the time may be required.

Company

hirify.global develops technologies and solutions that help industries operate more efficiently and sustainably.

What you will do

• Provide internal and external customer service, including order entry, expediting, returns, and after-sales requests.
• Coordinate with sales, product management, logistics, supply and demand teams, and corporate functions to ensure complete case ownership.
• Manage orders and small projects for distributors, OEMs, and channel partners throughout the order lifecycle.
• Resolve order changes, completion issues, credit management questions, account blocks, suspensions, tracking, and communication requests.
• Provide updates, negotiate and coordinate with stakeholders, and develop solutions that improve customer satisfaction.
• Follow safety, integrity, HSE, and team collaboration standards while managing stakeholder relationships.

Requirements

• Bachelor’s degree or two years of experience in a similar position.
• Proficiency in SFDC, SAP, and other relevant software tools.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• French proficiency is mandatory, and English is required to communicate with internal clients and partners outside Quebec.
• Ability to collaborate effectively and manage multiple tasks and customer accounts.
• Ability to work in the hybrid Saint-Laurent, Quebec, Canada setup and travel up to 10% of the time.

Culture & Benefits

• Opportunity to take initiative, challenge ideas, and lead with confidence.
• Meaningful work with continuous learning and development opportunities.
• Inclusive workplace committed to employment equity and diversity in Canada.
• Reasonable accommodations are available for applicants with disabilities.