Desktop Support Associate Analyst (Windows/macOS)

Location: Saint Petersburg, Florida, United States. Resident work model requiring the selected candidate to work in the corporate headquarters 5 days per week. Occasional travel to branch offices is required, at less than 25%.

Company

hirify.global is a financial services firm focused on client service, integrity, collaboration, accountability, and continuous improvement.

What you will do

• Install, configure, troubleshoot, and resolve computer hardware, software, operating system, mobile device, and application issues.
• Respond to incidents, service requests, and support tasks through phone support, remote access, and occasional on-site visits.
• Install standard corporate software images and assist with system configuration.
• Document troubleshooting steps, product issues, resolutions, and knowledge-base materials.
• Perform advanced hardware diagnostics, coordinate warranty repairs, and test new hardware, software releases, and system enhancements.
• Participate in cross-functional technology projects, on-call rotations, and after-hours support.

Requirements

• Associate’s degree and 2–3 years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
• Advanced troubleshooting and maintenance knowledge for computer hardware and software.
• Knowledge of Windows, macOS, mobile devices and operating systems, networking fundamentals, business applications, and security best practices.
• Clear communication skills for explaining technical concepts to technical and non-technical users.
• Strong analytical, time-management, task-management, customer-service, and problem-solving skills.
• Ability to work on-site five days per week in Saint Petersburg, Florida, work occasional nights or weekends, join on-call rotations, and travel to branch offices.

Nice to have

• Knowledge of financial services applications.

Culture & Benefits

• Benefits may include medical, dental, vision, life, critical illness, accident, and disability insurance.
• Retirement savings, paid vacation, holidays, sick leave, and parental leave may be available.
• People-first culture emphasizing professional growth, collaboration, client-focused decisions, ownership, and continuous improvement.
• Equal opportunity workplace that values diverse backgrounds and experiences.