Warehouse Desktop Support Analyst

Location: 100% onsite in Fishkill, New York, five days per week; candidates must be local and able to commute daily. The schedule consists primarily of morning shifts with four 10-hour days, either Sunday–Wednesday or Wednesday–Saturday, including at least one weekend day and holidays.

Salary: $64,500 per year

Company

hirify.global provides staffing and temporary assignment services, including technology support placements.

What you will do

• Provide hands-on troubleshooting and resolution for Windows computers, laptops, tablets, endpoint hardware, and Zebra scanners.
• Manage incidents and service requests in ServiceNow, resolving issues or escalating them according to established procedures.
• Serve as the primary local technology contact for warehouse employees and deliver customer-focused support.
• Participate in technology projects, system rollouts, and ongoing support across the distribution facility.
• Follow facility safety guidelines while supporting operations in a fast-paced warehouse environment.

Requirements

• Ability to work 100% onsite in Fishkill, NY and commute daily.
• Associate-level technical experience.
• Strong troubleshooting experience with Windows operating systems and endpoint hardware.
• Strong customer service orientation and excellent interpersonal communication skills.
• Availability for morning shifts, weekends, and holidays according to the assigned schedule.
• Previous warehouse, distribution, or retail logistics experience is strongly preferred.

Culture & Benefits

• Customer-first support environment focused on responsive, high-quality service.
• Temporary assignments lasting 13 weeks or longer may include medical, dental, vision, and 401(k) benefits.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available during the employment process.