Desktop Support - Tech Bar (Onsite Baltimore, MD)

Location: Baltimore, Maryland; onsite five days per week

Base salary: $69,500–$118,000 per year for Maryland, Colorado, Washington, and remote workers. Compensation may also include a discretionary bonus.

Company

hirify.global is a global asset management organization providing investment solutions across equity, fixed income, and multi-asset capabilities.

What you will do

• Provide walk-up, in-person technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, operating system, connectivity, and virtual desktop issues.
• Perform device setups, swaps, upgrades, replacements, imaging, deployment, and decommissioning.
• Document incidents and resolutions in the ticketing system and manage Tech Bar assets and inventory.
• Explain technical issues clearly to non-technical users while managing multiple requests and setting resolution expectations.
• Collaborate with network, security, endpoint, and service desk teams on complex issues and process improvements.

Requirements

• Onsite availability in Baltimore, Maryland five days per week is required.
• At least two years of enterprise experience in desktop support, service desk, or end-user IT support.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience supporting laptops, desktops, printers, mobile devices, and peripherals.
• Familiarity with ticketing systems and basic asset management practices.
• Strong customer service, communication, troubleshooting, multitasking, and prioritization skills.

Nice to have

• Experience in a walk-up support or Tech Bar environment.
• Knowledge of Microsoft 365, Active Directory, and basic networking.
• Mobile device support experience with iOS and Android.
• IT certifications such as CompTIA A+, ITIL, Microsoft, or Apple certifications.

Culture & Benefits

• Collaborative and inclusive work environment.
• Competitive compensation and annual bonus eligibility.
• Retirement plan, health and wellness benefits, and paid time off.
• Family care resources, including fertility and adoption benefits.
• Occasional after-hours or rotational support may be required.