Desktop Support Specialist (Azure)

Location: Onsite in Phoenix, Arizona, United States

Company

hirify.global is a Fortune 500 global technology distributor and solutions company providing design, supply chain, and logistics expertise.

What you will do

• Provide onsite and remote desktop support for physical, virtual, and mobile computing platforms.
• Install and configure operating systems, applications, hardware, and peripheral devices such as printers and scanners.
• Handle end-user hardware and software requests and troubleshoot technical computing problems.
• Resolve internal customer support tickets, update documentation, and escalate issues when appropriate.
• Maintain site configurations and maintenance records, and contribute to software evaluations and upgrades.
• Collaborate with internal support teams and third-party vendors to restore service and resolve hardware or software issues.

Requirements

• Typically 3+ years of relevant work experience with a bachelor’s degree or equivalent.
• Thorough knowledge of desktop support principles, practices, techniques, and standards.
• Experience supporting executive leadership.
• Experience with Azure, SCCM, and ServiceNow ticketing.
• Ability to work independently, exercise judgment, analyze problems, and collaborate across departments.

Culture & Benefits

• Paid time off and paid holidays.
• 401(k), pension plan, and education assistance.
• Medical, dental, vision, life, disability, HSA, and FSA benefits.
• Family support programs, including paid leave, surrogacy, and adoption assistance.
• Employee development, wellness, leadership development, and mentorship programs.
• Diverse and inclusive working environment with flexible working arrangements that may vary by employment type.