Senior Customer Service Administrator - IntelliScript (Remote)

Location: Remote within the United States; applicants must be legally authorized to work in the US without immigration support or sponsorship. Travel to the hirify.global office in Brookfield, Wisconsin, and nationwide travel for meetings, conferences, and team events may be required.

Salary: $25.59–$45.59 per hour. Rates vary by candidate location, with $29.43–$45.59 per hour in selected jurisdictions and $25.59–$39.64 per hour elsewhere.

Company

hirify.global IntelliScript develops data-driven SaaS products that deliver electronic medical data and underwriting decision-support tools to insurance, health IT, and life sciences clients.

What you will do

• Respond to insurance applicants’ questions by phone and email.
• Review Fair Credit Reporting Act reports and investigate formal disputes.
• Work with consumers to identify and resolve incorrect information within required timelines.
• Correct erroneous reports and coordinate updated information with insurance clients.
• Track case information and related activity in Salesforce.
• Take on additional operational tasks and projects as experience grows.

Requirements

• High school diploma or GED.
• At least five years of customer service experience, preferably in a phone-based environment.
• At least five years of administrative experience.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Strong communication, analytical, organizational, multitasking, and attention-to-detail skills.
• US work authorization without current or future immigration sponsorship is required.

Nice to have

• Bachelor’s degree.
• Experience using Salesforce to locate and record information.
• Insurance industry familiarity.
• Spanish proficiency, including speaking and translation skills.

Culture & Benefits

• Remote work with occasional office and nationwide travel.
• Entrepreneurial, collaborative culture focused on innovation, customer service, balance, and transparency.
• Training, mentoring, career development, and employee resource groups.
• Medical, dental, vision, life, disability, and employee assistance benefits.
• 401(k) matching and profit-sharing, paid time off, paid holidays, parental leave, and family-building benefits.
• Full-time, non-exempt, overtime-eligible employment after 40 hours per week.