Client Success Associate (Digital Health)

Location: Hybrid schedule with 2 days per week on-site in New York City or Princeton, United States; occasional travel of up to 20% required.

Base salary: $80,000–$100,000/year, plus variable compensation; on-target earnings of approximately $105,000–$125,000/year.

Company

Digital health company providing behavior-change, coaching, clinical, and wellness programs through health plans, employers, and direct-to-consumer offerings.

What you will do

• Support retention and engagement across a high-volume portfolio of Employer accounts.
• Track account health, renewal dates, launch timelines, milestones, and performance indicators.
• Monitor accounts for risks and proactively flag potential issues to the Client Success Manager.
• Maintain accurate client information in CRM and account-tracking tools.
• Support client implementations, launches, post-launch enrollment, engagement, and ongoing account management.
• Prepare client meeting materials, respond to routine requests, and document scalable processes.

Requirements

• 3+ years of experience in client-facing account management, client services, customer success, implementation, or a similar function.
• Strong organization, attention to detail, and ability to manage multiple accounts, deadlines, and competing priorities.
• Excellent written and verbal communication skills.
• Comfort with data, basic reporting, CRM platforms, and account-management or project-tracking tools.
• Comfort using AI tools and willingness to adopt evolving technology.
• Proactive, collaborative mindset and willingness to travel occasionally, up to 20%.

Nice to have

• Experience in digital health, healthcare, or SaaS.

Culture & Benefits

• Work on partnerships that expand access to health and wellness programs.
• Hands-on mentorship and exposure to the full client success lifecycle.
• Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week.
• Medical, dental, vision, and life insurance, including a premium-free medical plan option.
• 401(k) with company match, paid parental leave, stock awards, performance-based bonus, and access to hirify.global products.

Hiring process

• Multi-step process including phone, Zoom, and in-person interviews, followed by references.