Customer Success Engineer (AI/LLMs)

Location: Berlin or Munich, Germany, with remote work available from Germany. The role includes approximately 25% travel.

Company

hirify.global develops tools and services for software developers, helping enterprise customers build software more effectively.

What you will do

• Partner with Account Executives and account teams to manage technical relationships across a portfolio of enterprise customers.
• Help customers adopt hirify.global products and services through technical consulting, whiteboarding, architecture guidance, and adoption support.
• Represent customer needs to Support, Product Engineering, and other internal teams.
• Recommend product enhancements and help product teams present and evaluate new ideas with customers.
• Develop account plans with Sales to support customer needs and account expansion.
• Act as a trusted technical advisor and stay current with software development technologies.

Requirements

• Experience in technical consulting, technical customer success, or another customer-facing technical role.
• Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field.
• Hands-on knowledge of AI and LLMs in software development.
• Strong written and verbal communication skills in English and the local language of the office.
• Exceptional presentation skills and the ability to explain technical concepts to customers with different technical backgrounds.
• Experience with large software development teams, self-direction, resourcefulness, and a collaborative mindset.

Culture & Benefits

• Flexible work from home or from the office in Germany.
• Up to 30 days per year working remotely from abroad.
• Competitive base salary, extra time off, and medical insurance allowance.
• Learning and development opportunities, including conferences, courses, and language classes.
• Relocation support, lunch benefits, mental health support, and sports benefits.
• Internal celebrations, team gatherings, and an open, inclusive workplace.