Service and Customer Support Administrator (Medical Technology)

Location: Manchester, UK, with hybrid working

Salary: £28,000–£35,000 gross per year, depending on experience, skills, and internal pay structures.

Company

hirify.global is a global women’s health and medical technology company focused on enabling healthier lives and delivering service to medical customers.

What you will do

• Coordinate internal and external communications for equipment transactions, returns for repair, and in-house repair activities.
• Liaise with internal Service departments to resolve customer issues and inquiries.
• Respond promptly to emails, voicemails, and phone calls from team leads, colleagues, and customers.
• Prepare and maintain customer pricing quotes and help customers identify suitable products and services.
• Compile and create invoices while maintaining accurate service administration records.
• Support collaboration meetings, communication tools, and activities that improve operational efficiency.

Requirements

• Fluent English is essential.
• Excellent Microsoft Office skills and basic knowledge of ERP user programs.
• Strong time-management and organizational skills with close attention to detail.
• Customer service and problem-solving abilities.
• Knowledge of Service Operations processes and Case Management.

Nice to have

• Understanding of associated regulations, such as ISO 9001.

Culture & Benefits

• 12-month fixed-term employment contract.
• Hybrid working in Manchester, UK.
• Supportive and collaborative team environment.
• Opportunity to contribute to women’s health and medical technology services.
• Comprehensive benefits package including pension and insurances.