Sales & Customer Service Support (IoT)

Location: Ashby-de-la-Zouch, England, United Kingdom. Hybrid working approach with collaboration from company office spaces and home.

Company

Mobius Networks, part of the hirify.global Group, provides secure IoT and M2M connectivity solutions for customers across the UK and internationally.

What you will do

• Act as a first point of contact for customer queries and manage helpdesk requests through to resolution.
• Handle first-line sales enquiries and support the Sales team with proposals, quotations, contracts, and order processing.
• Book in, configure, provision, and dispatch SIM, router, and other hardware orders accurately.
• Prepare customer billing information and respond to invoice and billing enquiries.
• Maintain customer records, process SIM swaps, and support contract renewals.
• Investigate connectivity and service faults, coordinating with mobile network operators and internal technical teams.

Requirements

• Previous customer service experience and strong written and verbal communication skills.
• Excellent attention to detail, organisation, self-motivation, and the ability to work under pressure.
• Ability to build effective relationships with customers, suppliers, and colleagues.
• Knowledge of sales techniques and customer service practices.
• Good computer skills, including experience with Microsoft packages.
• Successful candidates must complete a Basic CRB check, five-year employment and residency verification, and a credit reference check.

Nice to have

• Exposure to IT networks.
• Understanding of routers and configuration.
• Background in IoT.

Culture & Benefits

• Full training programme and ongoing coaching from the Operations Team Leader and Head of Operations.
• Regular performance and development reviews.
• Hybrid working combining office collaboration with the convenience of working from home.
• Opportunity to develop knowledge of IoT, M2M markets, products, customer needs, and internal systems.
• Focus on diversity, equity, and inclusion across the organisation.