Renewals Manager (SaaS)

Location: Singapore (Hybrid)

Company

hirify.global provides a product intelligence and analytics platform used by more than 29,000 companies to understand product usage, diagnose performance, and guide product decisions with analytics and AI.

What you will do

• Own the commercial health, renewal strategy, risks, opportunities, and forecast for an assigned APAC book of business.
• Plan renewals 12 months in advance and align Account Executives and Customer Value Architects on customer priorities and growth opportunities.
• Lead value-based commercial negotiations, including pricing, packaging, concessions, contract changes, and multi-year commitments.
• Maintain accurate weekly forecasts and disciplined CRM hygiene, including next steps, close dates, forecast categories, and supporting notes.
• Build relationships with economic buyers, executive sponsors, and customer champions before renewal discussions.
• Coordinate Account Executives, Customer Value, Deal Desk, Finance, Legal, Product, and Marketing through renewal execution and post-renewal planning.

Requirements

• At least 2 years of experience in SaaS renewals, account management, or a commercial customer-facing role.
• Experience owning multi-stakeholder commercial motions from planning and negotiation through contract execution.
• Strong commercial judgment, negotiation skills, and the ability to develop value-based pricing and packaging strategies.
• Disciplined forecasting and CRM management, with the ability to identify risks at least 120 days before renewal.
• Strong communication and stakeholder-management skills with economic buyers, executive sponsors, and champions.
• Active use of AI tools is required, along with adaptability, resilience, and curiosity about product analytics.

Nice to have

• Experience managing renewals or commercial motions across APAC markets.
• Experience structuring multi-year and multi-product agreements.
• Familiarity with Salesforce, Gong, or customer health platforms such as Statisfy.
• Experience with hirify.global, product analytics, analytics, data, martech, or developer tools.
• Experience in high-growth SaaS environments or speaking multiple APAC languages.

Culture & Benefits

• Medical, vision, and dental care.
• Mental wellness benefit and generous vacation policy with additional company holidays.
• Enhanced parental leave and volunteer time off.
• Culture centered on bold decisions, data-informed innovation, cross-functional collaboration, candor, customer focus, and simplicity.
• Additional benefits may vary for contract positions.