Account Manager (Retail & E-commerce), SME & Growth (Fintech)

Location: Singapore

Company

Airwallex provides an integrated payments and financial platform for global businesses, covering business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own and grow a portfolio of retail, e-commerce, marketplace, and consumer business customers in Singapore.
• Build relationships with commercial, finance, operations, e-commerce, product, and leadership stakeholders.
• Analyze customer business models, payment flows, transaction data, product adoption, and growth plans to identify expansion opportunities.
• Lead consultative discovery, commercial discussions, negotiations, upsell and cross-sell opportunities across payments, FX, payouts, accounts, cards, and spend management products.
• Drive customer activation, adoption, international expansion, and resolution of operational or product issues in partnership with internal teams.
• Maintain account plans, forecasts, pipeline data, activation milestones, and customer records while using analytics, automation, and AI-enabled tools to prioritize the portfolio.

Requirements

• More than 4 years of experience in account management, relationship management, customer success, sales, or a similar commercial role.
• Demonstrated success driving revenue growth, expansion, or wallet share within existing accounts.
• Strong consultative selling, discovery, communication, problem-solving, and stakeholder management skills.
• Strong verbal and written English communication skills are required.
• Ability to collaborate with Sales, Product, Operations, Marketing, Strategy, Risk, and Compliance teams.
• Proactive, resilient, ownership-oriented approach and comfort using CRM, analytics, and other technology tools.

Nice to have

• Experience with retailers, e-commerce businesses, marketplaces, consumer brands, or digital businesses.
• Experience in payments, fintech, SaaS, merchant acquiring, payment gateways, FX, or financial services.
• Understanding of cross-border commerce, international payment flows, or global business operations.
• Experience managing international customers and executing upsell or cross-sell opportunities.
• Familiarity with Salesforce, Looker, Tableau, or similar CRM and data visualization tools.

Culture & Benefits

• Work with a global financial technology company serving more than 250,000 businesses.
• Collaborative environment focused on ownership, impact, curiosity, and practical execution.
• Work alongside teams across 27 global offices.
• Opportunities to use data, automation, and AI to improve customer engagement and commercial outcomes.